FREQUENTLY ASKED QUESTIONS

When and where is the event held?

RPMM Festival is held in Porto on 29th and 29th July 2018. There are several venues, the main one of which is located at R.Nova da Alfândega, 4400 Porto, Portugal.

What is the Minimum Age allowed?

Admission is only granted 18 or older. There are NO exceptions. Expect ID checks at the entrance.
 

Are there any restrictions to entry?

People who have obviously done drugs or are heavily drunk aren’t allowed to enter the festival site as well as people who catched attention through aggressive behaviour. Entrance is only permitted for people older than 18 years!

Can I show my ticket on my phone?

Yes, but we strongly recommend printing your e-ticket if you can. If you are unable to present your ticket due to poor phone reception, a low battery, or damaged screen, you may not be able to gain entry.

Can I change the name on my ticket?

Please contact your ticket agent directly for more information. 
Live IT: support@liveit.io
Ticket Tannoy/Ibiza Voice: info@tickettannoy.com
Festicket: helpdesk@festicket.com
Resident Advisor: https://www.residentadvisor.net/contact.aspx

Can I cancel my ticket and get a refund?

Unfortunately not. As stated when making your purchase, tickets cannot be cancelled. All purchases are final.

I have lost my ticket. What can I do?

Please contact your ticket agent directly for assistance. 
Live IT: support@liveit.io
Ticket Tannoy/Ibiza Voice: info@tickettannoy.com
Festicket: helpdesk@festicket.com
Resident Advisor: https://www.residentadvisor.net/contact.aspx

I have a question regarding my ticket

For any ticketing related questions or issues, please contact your ticket agent directly
Live IT: support@liveit.io
Ticket Tannoy/Ibiza Voice: info@tickettannoy.com
Festicket: helpdesk@festicket.com
Resident Advisor: https://www.residentadvisor.net/contact.aspx